Privacy Policy

Inner Digital (“Inner Digital,” “we,” “us,” or “our”)

Website: https://innerdigital.com

Portal / applications: including the Inner Digital IT Portal and related client portals hosted for our customers

Effective date: September 26, 2026

Last updated: September 26, 2026

Contact: solutions@innerdigital.com · 1 (865) 292-0250

This Privacy Policy explains how Inner Digital collects, uses, shares, and protects information when you visit our websites, sign in to our applications (including via Google or other identity providers), or use our managed IT and related services.

1. Who we are

Inner Digital is a managed IT and digital services provider. We operate marketing websites and authenticated applications that help clients and authorized users access support, directory, and related business tools.

2. Information we collect

Depending on how you interact with us, we may collect:

Account and identity information

Name, email address, and profile details provided by you or by your organization’s directory
Authentication identifiers from sign-in providers (for example Google), such as account ID, email, and basic profile fields returned by that provider
Organization, role, and group membership when your administrator connects a directory for sync or access control

Usage and technical information

Device, browser, and approximate location derived from IP address
Log data such as timestamps, pages or features accessed, and diagnostic events
Cookies or similar technologies needed for session security and preferences

Support and communications

Content of tickets, emails, chat, or forms you send us
Call recordings or notes where permitted and disclosed

Customer systems we manage (service delivery)

When we provide managed IT services under a client agreement, we may process additional business data on the client’s instructions (for example mailbox metadata, device inventory, or backup status). That processing is governed by the client agreement and applicable law, not this consumer-facing website policy alone.

We do not intentionally collect sensitive categories of personal information (such as government ID numbers or precise health data) through our public website or Google sign-in flow unless you or your organization deliberately provide them for a specific service.

3. How we use information

We use information to:

Authenticate users and operate our websites and portals
Provide, maintain, secure, and improve our services
Sync or display directory and license information when a client has authorized that integration

Respond to support requests and communicate about the services

Detect, prevent, and investigate fraud, abuse, and security incidents

Comply with law and enforce our agreements

4. Google sign-in and OAuth

If you choose “Sign in with Google,” Google authenticates you and shares limited profile information with our application according to your Google account settings and the permissions you approve. We use that information only to create or access your session and to provide the portal features you are authorized to use. We do not sell Google account data. You can revoke access at any time in your Google Account security settings.

Our Google Cloud OAuth application branding and authorized domains are configured for Inner Digital. Redirect handling for some hosted applications may use infrastructure operated by our application platform providers (for example Base44) solely to complete the login flow.

5. How we share information

We may share information with:

Service providers that host applications, email, analytics, or security tooling under contract, who may process data only to provide services to us
Your organization if you access a client or employer portal; administrators there may see activity associated with your account
Professional advisors and authorities when required by law or to protect rights and safety
Successors in connection with a merger, acquisition, or asset sale, subject to appropriate protections

We do not sell personal information.

6. Cookies and similar technologies

We use essential cookies for authentication and security. Where we use optional analytics cookies, we will describe them in context or allow you to manage preferences where required by law.

7. Data retention

We retain personal information only as long as needed for the purposes above, including security, legal, and accounting requirements, or as directed by a client agreement for managed services data. When retention ends, we delete or de-identify information where feasible.

8. Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure; please contact us promptly if you suspect unauthorized access.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information, or to object to certain processing. To exercise rights, email solutions@innerdigital.com. We may need to verify your identity. If you use an account through your employer or our client, some requests may need to go through that organization’s administrator.

You may also:

Update profile information in the relevant application where available
Revoke Google access from your Google Account
Unsubscribe from marketing emails using the link in those messages (service and security messages may still be sent)

10. Children’s privacy

Our websites and portals are not directed to children under 13 (or the age required by local law). We do not knowingly collect personal information from children.

11. International transfers

We are based in the United States. If you access our services from elsewhere, your information may be processed in the U.S. or other countries where we or our providers operate, with safeguards appropriate to the transfer.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above will change when we do. Material changes will be posted on this page or communicated through the service where appropriate.

13. Contact us

Inner Digital

Email: solutions@innerdigital.com

Phone: 1 (865) 292-0250

Web: https://innerdigital.com

If you have questions about this policy or our privacy practices, contact us using the details above.

Return to innerdigital.com

August 15, 2026

Website Design

Treat Website Maintenance as a Business Responsibility

By InnerDigital

Treat Website Maintenance as a Business Responsibility

A website launch transfers the project into ongoing operation. Someone still needs to maintain the software, renew the domain, verify inquiries, and update information as the business changes. Without assigned ownership, those tasks can become visible only when something stops working.

Start with the accounts that control the site. Confirm the domain registrar, hosting service, content platform, and authorized administrators. Use company-controlled contact information and appropriate account protection. The business should be able to reach the right support contacts even if a staff member or outside designer is unavailable.

Document the maintenance scope. Platform updates, extensions, backups, monitoring, and content changes may be handled by different parties. A hosting invoice does not automatically include every one of those responsibilities. Ask each provider what is included and how problems are escalated.

Make updates a controlled process. Review compatibility, preserve a recovery option, and test important functions after changes. A site can appear normal while a contact form or integration has stopped working. Where appropriate, use a staging environment before changing the live site.

Test recovery as well as backup creation. Determine what the backup includes and how the site would be restored if the hosting account or application were compromised. Keep the recovery process accessible to authorized people who can act when needed.

Review content on a schedule. Outdated staff listings, incorrect service descriptions, and broken links can undermine trust. Ask the business owner for each section to confirm its accuracy. Include downloadable documents and information embedded in images, which are easy to overlook.

Keep permissions current. Remove former editors and unused integrations after checking dependencies. Third-party widgets and tracking tools should have a clear purpose and an owner. Every additional component introduces another relationship to maintain.

A simple monthly check and a more deliberate periodic review can keep small issues from accumulating. Contact InnerDigital to establish a website care plan that covers technical maintenance, business ownership, and the customer actions your site must support.